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Common questions


Arrival is from 4 p.m. and departure before 11 a.m.

No. Unfortunately, we do not accept any exceptions in this sense

Within 7 days of the end of the stay.

No. Arrival is done independently using a digital lock.

You will receive the access codes by email 24 hours before your arrival, from the booking platform used. (e.g.: bnbCopilote, Airbnb, etc.)

No. Our calendars are only open 6 months in advance.

Our prices change according to demand and are updated daily. Depending on traffic and depending on high and low seasons, prices may increase or decrease without notice.

Please note : once the reservation is complete, the price no longer varies.

No. The indicated capacity of each unit must be respected.

Yes, all units have a Nespresso machine and coffee capsules for your stay. Tea and sugar are also included.

The units

Yes, all units give you access to WiFi. You will receive the code and the name of the network with instructions by email the day before your arrival.

No. All units are 100% smoke-free, as are the common areas of the complex. Outside, you must respect the distance of 9 meters from the entrance out of respect for other tenants.

Bedding – bathroom products – appliances – crockery – coffee – sugar – salt & pepper – tea.

No. Be sure to check this information when choosing your unit. If parking is not included, you will find one just behind the building at the following address: 725 boulevard Charest Est Québec (Qc) G1K 3J6

The apartments located on the front (paired units) have a view of Charest Boulevard. Those at the back (odd units) have an unobstructed view from the 5th floor. Floors 2 to 5 at the rear have a view facing the public multi-storey parking lot.

The majority of our units do not have cable, but for the most part there is access to Netflix.

The complexe

No. Unfortunately, this is not possible.

Unfortunately, no place is provided for this purpose. It is forbidden to enter a bicycle both in the unit and in the complex.

Le Caïman is wheelchair accessible from the parking lot, except for units 307 and 504. These 2 parking spaces parking requires climbing a step to access the elevator. Please contact us at 418-800-2217 to let us know your needs. We will see together if they suit you.

Absolutely ! Boulevard Charest and the small adjacent streets overflow with a wide variety of restaurants.

No reservation is necessary. However, the maximum capacity is 10 people in the swimming pool and 60 people for the terrace.

The complex is located a 15-minute walk from Old Quebec and a 25-minute walk from the Château Frontenac and the Dufferin Terrace.

You will find a garbage chute on each floor near the elevator. The recovery is on the ground floor. Use the key with the salvage logo to enter the room called “scrap room”